If you have any issues or questions that the information below does not answer for you, our support team will be glad to assist:
Email: [email protected]

 

Lost or stolen card?
Don’t worry, we’ve got it under control. Call 1-800-MASTERCARD (1-800-627-8372) in the U.S.

Top Questions

For a Parent, open the Mazoola app, tap “Sign In”, tap “I’m an adult”, tap “Forgot Password”, then enter your email, then tap reset password. You will receive an email with a button to reset your password. When you tap the email button you will be taken to a website with the url of https://app.regopayments.com/. Rego is the developer of the Mazoola App. Tap the reset button, enter your new password and confirm your new password.

 

For a Child, the parent logs into their parent account.  Select the child whose password needs resetting.  Select Settings (gear icon, top right) and select Profile.  Select Change Password and provide a new password and confirm that new password, then hit Save.

  
Select Adult or ChildForgot my password
Forgot my password

Yes! Once your virtual debit card is established within the Mazoola app, it can be added as a payment method to either Apple Pay or Google Pay.  To add to your Apple or Google Wallet, Tap on the black circle with 3 dots, then tap add to wallet. It is really easy. Your purchases are limited to the available balance on your virtual debit card.

In most cases, the PIN is provided to authorize cash back or withdrawals. Mazoola does not allow cash withdrawals or cash back on purchases. This safety mechanism is put in place for parents so that kids do not do an end-run around the parental controls. To secure these controls, Mazoola does not issue a PIN with the debit card.   


The Mazoola can be used at the register. To use the Mazoola card at the register, when at the register and one is prompted to select “Credit or Debit”, users need to select “Credit”. Although Mazoola is a Debit card, it acts like a credit card at the register when not requesting cash back. However, funds are removed from your account immediately.

Mazoola is a virtual debit card only. We do not issue physical cards. Children are able to use their virtual debit cards for contactless payments wherever Apple Pay or Google Pay are accepted.  The virtual card can be used for online shopping if you choose to allow your child to have access to the card details. 

About Mazoola & COPPA

Mazoola partners with Evolve Bank & Trust through Synapse our backend software provider.   Synapse’s API, and their relationship with financial institutions, enables us to offer banking services and products and FDIC insurance.

The Mazoola COPPA Compliant Digital Family Wallet is designed to help children learn about financial responsibility by providing them a forum to safely save and spend money online, within the parameters set by you, their parent!

You would begin by creating a parent account. Normally as part of that you would link to a bank account you would use to load funds into the account as needed. For our Beta users, we will be providing some money for you to give your kids, so you can skip this step if you like. You would then create a child account. Once you create a child account, you can tap on them to set limits and parameters that your child will need to meet regarding spending. You would then transfer money from “Your Wallet” to your child’s wallet so they will have some money to spend. The dollar value in the accounts of your child’s profile indicates the amount of money that you’ve made available to them.


Then, you give your child access to the account you created for them so that they are able to make transactions online using the special virtual card that gets created for their use and without having to exchange any of their personal information with merchants. In this way, the Mazoola Family Wallet and REGO Payment Architectures, Inc. are in compliance with the Children’s Online Privacy Protection Act (COPPA).
So, it is basically a completely secure way for children to learn about how to handle their own finances online while keeping their privacy secure. It helps them to learn and feel empowered while you, as the parent, remain in charge.

Children’s Online Privacy Protection Act is a U.S. federal law designed to prohibit the collection and use of personal information about children by the operators of Internet services and Web sites. Passed by the U.S. Congress in 1998, the law took effect in April 2000. It is administered and enforced by the Federal Trade Commission (FTC).

The Mazoola Digital Family Wallet App, by REGO Payment Architectures, Inc., is the only digital family app for kids that is in compliance with the Children’s Online Privacy Protection Act (COPPA) & GDPR (https://gdpr.eu/what-is-gdpr/). Our patented technology allows your child to shop online without ever having to provide their information. 

No, this is not a credit card; Mazoola issues virtual debit cards only. This means spending is limited to only the funds you put on the card and information does not go to credit reporting agencies.

Sign Up / Account Management

Your Mazoola account is an FDIC insured and protected bank account. The government requires every bank to verify a customer’s identity before opening an account. We only use your Social Security Numbers last 4 digits to verify your identity. We don’t run a credit check and all of your data is encrypted and stored at the bank. More information is available on the FDIC website. 

For the safety of your identity, our verification process use the same address listed on your bank account. You should use the address where you send your bank statements. At this time we cannot accept P.O. Box addresses.

Linking your bank account is a simple and fast process. Mazoola uses Finicity(a MasterCard Company) to connect your bank. Mazoola does not store your banking credentials, this only an authentication process.
On the parent home screen tap the settings gear on the top left of the screen. Then tap Banking, then tap Add. You will then be asked to select your bank and sign on to your account using your online banking user name and password. Once you sign in to your bank you be asked to select the account you would like to use to fund your Mazoola account. Once you complete the Add Bank process you will see your bank listed in the Banking section of the Mazoola app. You can then transfer funds on the same day to you Mazoola account. The minimum transfer is $20.00

Deposits made from your bank account into Mazoola account will go through ACH and take 1-5 business days to settle into your account per their regulations and timing.

If you maintain a balance on your Mazoola account as a parent, you can avoid waiting for additional deposits by transferring settled funds from your balance to your teens instantly. While the initial deposit into your balance will follow the above timing, it’s a great way to transfer money to your child’s more quickly and on the weekend.

To close your Mazoola account, please go to your Profile in the app and tap ‘Delete Account’. 

Please note that this action cannot be undone and will also close any child accounts created by you. Should you have funds remaining in your or your child’s wallet, these funds will be returned to you within 7-10 business days via ACH to the bank account you have linked.

No, we do not run your credit. As part of our stringent fraud prevention measures, we check your identity against information on file with credit & public agencies.

No.  Mazoola is fee-free! There is no charge for using Mazoola and the App is free to download. We believe that protecting your children while they shop is a right and shouldn’t cost you.

Your name, email address, a password you create, last four digits of your SSN (for identity verification), and bank account information.

Child Protection & Security

Yes.  Mazoola is the app that has been certified COPPA & GDPR compliant. Mazoola uses encryption to protect your data in-transit and at-rest. We use many tools to make sure your account cannot be maliciously accessed, and consider user privacy to be of the utmost importance and have built Mazoola to keep your information safe.

To learn more about what information we collect and how we use it please read the Mazoola Privacy Policy.

We do not sell or rent or share any of your personally identifiable information except as needed for the service to function (e.g. sending a text message alert via a 3rd party service). This is further detailed in our Privacy Policy. We take various measures to protect your information, including the use of technologies such as firewall protected servers and SSL encryption.

Mazoola blocks non-kid-friendly merchants at the  Mastercard and Visa MCC (Merchant Category Codes) group level. Parents have the additional capability to block retailers at the individual retailer level in the Mazoola app.

On behalf of parents, Mazoola blocks the following MCC categories of merchants:

4829 – Money Orders – Wire Transfer
5813 – Alcoholic Beverage Drinking Places – Bars & Nighclubs
5921 – Liquor, Wine, Package or Beer Stores
6010 – Financial Institutions – Cash Disbursements
6011 – Financial Institutions – Cash Disbursements
6051 – Quasi Cash
7273 – Dating or Escort Services
7297 – Massage Parlors
7995 – Betting, Wagering, Lottery, Gambling 

Using the Mazoola App

Funding your wallet is easy and fast. Once your bank is connected, tap on the wallet tab on the bottom of the screen, then tap on the “Add Funds” link on the top left of the “Wallet” screen. Then enter the amount, tap the bank source, then select the timing/frequency. You can create a recurring schedule for funding your Mazoola account. There is a $20 minimum on adding funds to your wallet, and a weekly maximum of $200.

Deposits made from your bank account into Mazoola account will go through ACH and take 1-5 business days to settle into your account per their regulations and timing. If you maintain a balance on your Mazoola account as a parent, you can avoid waiting for additional deposits by transferring settled funds from your balance to your teens instantly. While the initial deposit into your balance will follow the above timing, it’s a great way to transfer money to your child’s more quickly and on the weekends.

Log in as a Child on the Mazoola app. On the home screen, you will see a virtual credit card, tap on the black circle with 3 dots to see the card details. In order for your child to see the card #, you will need to authorize your child to see the card details. The setting for this can be found in the parent view of the app by tapping on a child, then tap Settings, then tap Spending. The 3rd toggle is the setting to allow your child to see the card details. By default, the setting is set to off.

In an effort to ensure your money is securely returned to your desired funding source, our team is required to process a return of funds. Confirm the funds you’d like to transfer are returned to your funding source and contact our team to process your request at [email protected] or by calling 844-210-4789.

If you remove a child profile, all associated information is permanently deleted and all historical transaction records for this child profile will be set to anonymous. 

All purchases in transit will be completed, however, if you need to return the item purchased, it cannot be credited to a deleted account.  You will need to make arrangements with the retailers for credit.

Accounts(child and parent) cannot be removed until all funds have been transferred out of the account you are requesting to be closed. If you decide to close your Mazoola account, you can do so by contacting Customer Support at [email protected] After closing your account, all your account information, including child accounts and payment accounts will be deactivated and retained for the period required by Mastercard in case of any disputes. If you would like to reactivate your account at a later date, please contact Customer Support at [email protected]

All purchases in transit will be completed, however, if you need to return the item purchased, it cannot be credited to a deleted account.  You will need to make arrangements with the retailers for credit.

Yes.  Using the Pay Peers feature, children can transfer funds between themselves and their established peers, which includes the parent.  Parents can either approve or reject the establishment of Peers outside the family.

Yes.  Once your virtual debit card is established within the Mazoola app, it can be added as a payment method to either Apple Pay or Google Pay.  Your purchases are limited to the available balance on your virtual debit card.

Yes.  Transaction history is available within Mazoola.

When chores are established, they can be setup as either requiring approval or not requiring approval.  If no approval required, the child will “self report” the chore as being completed, and funds will transfer to them.  If approval is required, after the child “self reports” the chore as complete, the parent creates the final approval of the completed chore for funds to be transferred.

Yes.  There is a field to add your own chore to the pre-existing list of chores.

On the chores tab, select the existing chore or create a new chore.  Determine which child or children this chore will apply too.  Select if this will be a daily, weekly or monthly chore.  Assign the financial benefit when the chore is completed, select if the chore requires approval by the parent, and if it is a “stealable” chore.  Save.

A stealable chore is one where you can select more than one child to accomplish the chore.  It allows the first child to complete the chore to get “credit” for it.

No.  The in app retailers are established for convenience.  If you allow your child to see the full virtual debit card account number, it can be used online with any vendor that accepts Mastercard Debit cards (up to the existing balance on the account).

Transactions are limited only to the current amount available within the debit card account.

Go to Settings –>Family → Invite → Fill out Nickname, birthdate, gender and select Add Child.