Your Mazoola account is an FDIC insured and protected bank account. The government requires every bank to verify a customer’s identity before opening an account. We only use your Social Security Numbers last 4 digits to verify your identity. We don’t run a credit check and all of your data is encrypted and stored at the bank. More information is available on the FDIC website. 

For the safety of your identity, our verification process use the same address listed on your bank account. You should use the address where you send your bank statements. At this time we cannot accept P.O. Box addresses.

Linking your bank account is a simple and fast process. Mazoola uses Finicity(a MasterCard Company) to connect your bank. Mazoola does not store your banking credentials, this only an authentication process.
On the parent home screen tap the settings gear on the top left of the screen. Then tap Banking, then tap Add. You will then be asked to select your bank and sign on to your account using your online banking user name and password. Once you sign in to your bank you be asked to select the account you would like to use to fund your Mazoola account. Once you complete the Add Bank process you will see your bank listed in the Banking section of the Mazoola app. You can then transfer funds on the same day to you Mazoola account. The minimum transfer is $20.00

Deposits made from your bank account into Mazoola account will go through ACH and take 1-5 business days to settle into your account per their regulations and timing.

If you maintain a balance on your Mazoola account as a parent, you can avoid waiting for additional deposits by transferring settled funds from your balance to your teens instantly. While the initial deposit into your balance will follow the above timing, it’s a great way to transfer money to your child’s more quickly and on the weekend.

To close your Mazoola account, please go to your Profile in the app and tap ‘Delete Account’. 

Please note that this action cannot be undone and will also close any child accounts created by you. Should you have funds remaining in your or your child’s wallet, these funds will be returned to you within 7-10 business days via ACH to the bank account you have linked.

No, we do not run your credit. As part of our stringent fraud prevention measures, we check your identity against information on file with credit & public agencies.

There is no cost to use Mazoola. 

Your name, email address, a password you create, last four digits of your SSN (for identity verification), and bank account information.

The role of a Parent enables all functions regarding funding, chores, education, account management, spending limits, etc.

The role of a Guardian only allows for viewing and approval of chores, adding educational requirements, and viewing charity settings.  The Guardian role has no management capabilities.

Please contact us by emailing us at [email protected] (1) if you believe a transaction receipt or a statement is wrong, or (2) if you need more information about a transaction on the receipt or statement. For consumer accounts, we must hear from you no later than sixty (60) days after we sent you the first statement on which the error or problem appeared. Your inquiry must include: (x) your name, email associated with your account, and your account number (if available); (y) a description of the error or the transaction you are unsure about, and a clear explanation of why you believe there is an error or why you need more information; and (z) the dollar amount of the suspected error. If you tell us orally, we may require that you send us your inquiry via email within ten (10) business days.

Time Periods

Ten-Day Time Period: Mazoola will investigate promptly and, except as otherwise provided in this paragraph, shall determine whether an error occurred within 10 business days of receiving a notice of error. Mazoola shall report the results to the consumer in writing within three business days after completing its investigation. Mazoola shall correct the error within one business day after determining that an error occurred.  

Forty Five-Day Time Period: If Mazoola is unable to complete its investigation within 10 business days, Mazoola may take up to 45 days from receipt of a notice of error to investigate and determine whether an error occurred, provided Mazoola does the following: 

(1) Provisionally credits the consumer’s account in the amount of the alleged error (including interest where applicable) within 10 business days of receiving the error notice. Mazoola need not provisionally credit the consumer’s account if:

• Mazoola does not receive written confirmation within 10 business days of an oral notice of error; or
• The alleged error involves an account that is subject to Regulation T (Securities Credit by Brokers and Dealers, 12 CFR part 220)

(2) Informs the consumer, within two business days after the provisional crediting, of the amount and date of the provisional crediting and gives the consumer full use of the funds during the investigation;

(3) Corrects the error, if any, within one business day after determining that an error occurred; and

(4) Reports the results to the consumer within three business days after completing its investigation (including, if applicable, notice that a provisional credit has been made final).

(5) Extension of time periods. The time periods described above may be extended as follows:

• Extension of Ten-Day Time Period – The time limit for resolution is extended to 20 business days in place of 10 business days if the notice of error involves an electronic fund transfer to or from the account within 30 days after the first deposit to the account was made; or
• Extension of Forty Five-Day Time Period – The time limit for resolution is extended to 90 days in place of 45 days for completing an investigation, if a notice of error involves an electronic fund transfer that occurred within 30 days after the first deposit to the account was made.